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Privacy Policy
PRIVACY POLICY
Last updated: May 2026
This Privacy Policy explains how TEH TOOLS UK LTD collects, uses and protects your personal information when you visit our website, place an order, contact us, or use our services.
TEH TOOLS UK LTD is a company registered in England and Wales under company number 15178344.
Registered office:
TEH TOOLS UK LTD
Belgrave Mill 3
Fitton Hill Road
Oldham
England
OL8 2LZ
Website: www.tehtools.co.uk
Email: sales@tehtools.co.uk
1. INFORMATION WE COLLECT
We may collect the following information:
• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order details
• Payment status and transaction references
• Customer service messages
• Returns and warranty information
• IP address
• Browser and device information
• Website usage information
• Cookie and tracking information, where permitted
We do not store full card payment details on our website. Payments are processed securely by our payment provider.
2. HOW WE USE YOUR INFORMATION
We use your information to:
• Process and deliver your order
• Contact you about your order
• Provide customer support
• Manage returns, refunds and warranty claims
• Send order confirmations and delivery updates
• Improve our website and services
• Prevent fraud and protect our business
• Meet legal, tax and accounting obligations
• Send marketing communications, where you have agreed to receive them
The ICO says privacy information should explain why personal data is used, how long it is kept, and who it is shared with.
3. LEGAL BASIS FOR USING YOUR INFORMATION
We use your information under the following legal bases:
• Contract: to process your order and provide our services
• Legal obligation: to keep tax, accounting and business records
• Legitimate interests: to operate, improve and protect our business
• Consent: for certain marketing and non-essential cookies where required
4. WHO WE SHARE YOUR INFORMATION WITH
We may share your information with trusted service providers, including:
• Payment processors
• Delivery and courier companies
• Website and ecommerce platform providers
• Email and communication providers
• Accountants and professional advisers
• Fraud prevention and security providers
• Legal or regulatory authorities where required by law
We only share information where necessary to operate our business, fulfil your order, comply with the law, or protect our rights.
5. HOW LONG WE KEEP YOUR INFORMATION
We keep your personal information only for as long as necessary.
Order and transaction records are normally kept for up to 6 years for tax, accounting and legal purposes. Customer service, return and warranty information may also be kept for a reasonable period so that we can handle follow-up queries.
Marketing information is kept until you unsubscribe or withdraw your consent.
6. MARKETING
We may send marketing emails if you have agreed to receive them or where the law allows us to contact existing customers about similar products.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
7. COOKIES
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to work, such as basket, checkout and security cookies. Other cookies, such as analytics or advertising cookies, may require your consent.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can control cookies through your browser settings and, where available, through our website cookie banner.
8. YOUR RIGHTS
You have rights over your personal information, including the right to:
• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Ask for a copy of your information in a portable format, where applicable
To exercise your rights, contact us at:
sales@tehtools.co.uk
9. SECURITY
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no website or internet transmission is completely secure, so you should take care when sending information online.
10. INTERNATIONAL TRANSFERS
Some of our service providers may process information outside the United Kingdom. Where this happens, we will take appropriate steps to protect your information in line with data protection law.
11. COMPLAINTS
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
ICO website: www.ico.org.uk
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be published on this page.
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