SHIPPING & PAYMENT INFO
Last updated: May 2026
This page explains our delivery and payment information.
TEH TOOLS UK LTD
Company number: 15178344
Registered office: Belgrave Mill 3, Fitton Hill Road, Oldham, England, OL8 2LZ
Email: sales@tehtools.co.uk
1. DELIVERY AREAS
We deliver to the United Kingdom.
Standard delivery terms apply to UK mainland addresses.
Delivery to Northern Ireland, Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Channel Islands and remote areas may take longer and may cost more. If extra delivery charges apply, we will contact you before dispatch.
2. DELIVERY TIMES
We aim to dispatch orders as quickly as possible.
Where a product page states “Free Next Day UK Mainland Delivery”, this applies to eligible items, in-stock products, working days only, and eligible UK mainland postcodes.
Orders placed after the daily courier cut-off time may be processed the next working day.
Delivery times are estimates and are not guaranteed unless we have confirmed a guaranteed service in writing.
3. LARGE OR HEAVY ITEMS
Some products, including large air compressors and machinery, may be delivered by pallet or specialist courier.
Please make sure someone is available to receive the delivery.
Large deliveries may be kerbside only. The courier may not be able to move goods into your property, workshop or upstairs.
Please inspect packaging on delivery. If the packaging is damaged, sign for the delivery as damaged where possible and contact us immediately.
4. FAILED DELIVERY
If a courier cannot deliver because no one is available, or because the address details are incorrect, the courier may attempt redelivery or hold the item for collection.
Additional charges may apply for failed delivery, redelivery or returned parcels caused by incorrect address details or missed delivery attempts.
5. ORDER PROCESSING
After you place an order, you should receive an order confirmation by email.
Once your order has been dispatched, we will provide tracking information where available.
If an item is out of stock or delayed, we will contact you as soon as possible.
6. DELIVERY DAMAGE
If your order arrives damaged, please contact us as soon as possible.
Email: sales@tehtools.co.uk
Please include:
• Your order number
• Photos of the packaging
• Photos of the damaged item
• A description of the damage
Please keep the packaging until the issue has been resolved, as the courier may need it for inspection.
7. PAYMENT METHODS
We accept the payment methods shown at checkout.
Payments are processed securely by our payment provider.
We do not store full card payment details.
8. PRICES AND VAT
All prices should be shown clearly on the website.
Prices are shown inclusive of VAT unless clearly stated otherwise. VAT invoices are available on request.
9. ORDER CANCELLATION BEFORE DISPATCH
If you need to cancel an order before dispatch, please contact us as soon as possible.
Email: sales@tehtools.co.uk
If the order has already been dispatched, you may need to follow our returns process.
10. CONTACT
For delivery or payment questions, contact us:
Email: sales@tehtools.co.uk